Terms and Conditions

Terms and Conditions

If any of these Terms are unclear, please email us at Support@Oral-Guardian.com


This website is operated by Oral-Guardian.com CANADA

Throughout this entire website, the use of terms such as "we", "us" and "our" refer directly to Oral Guardian.

By visiting, browsing and/or purchasing from this website, you're engaging in our "Service". This means that you agree to be bound by these terms and conditions ("Terms") as amended by us from time to time in our absolute discretion without notice. If you do not agree with the Terms, please stop using this website and/or our Service immediately.

This website is owned and managed by Oral Guardian Canada. Unless otherwise stated, the website and its contents are the express property of Oral Guardian and Oral Guardian reserves all its rights in relation to this property.

You agree to indemnify and hold harmless Oral Guardian, its officers, directors, employees, agents, licensors and suppliers from and against all losses, expenses, damages, legal fees and costs, resulting from any violation of these Terms or any activity related to your use of the website or the Service or your account (including any negligence or misconduct) by you or any other person accessing this website through your account.

Terms of Product Use

The advice on our website is not to be substituted for professional medical advice. This website is solely an online store for the distribution and sale of oral hygiene products. We recommend that you consult your medical practitioner prior to using any of the products sold on our website to determine if they are suitable for you. 

Your GP or healthcare practitioner should be consulted if you have any medical questions that need to be addressed. We make no guarantees about the results of your use of the product as results will vary for each individual user. The testimonials and reviews published on this website or about our products or Service on any other platform are the opinions of the authors only and are not medical or scientific opinions.


By accessing our website, using our Service, creating an account or placing an order through the website, you assume all associated risk, including but not limited to the risk to your computer, tablet, mobile device, software or data may be damaged by any virus or malicious bug transmitted by this website or any third-party website.

By browsing our website or creating an account and becoming a member, you assume all responsibility for the security of your account. You agree to accept all responsibility for activities that occur under your account (e.g. orders placed by someone else using your account). Oral Guardian reserves the right to terminate your account without notice at its discretion. Oral Guardian is not liable for any disruptions to this website.

Oral Guardian disclaims all liability to the fullest extent permitted by law for any injury, allergic reaction, adverse side effects, loss, or damage suffered in relation to or arising from use or misuse of a product, our website or our Service. In the event of such injury, allergic reaction, adverse side effects, loss or damage, the maximum aggregate liability of Oral Guardian will be the value of the product purchased. You acknowledge that we do not manufacture the products on our website, we simply distribute the products.

Oral Guardian reserves the right to amend errors or to update product information at any time without notice. In the event any information about a product is incorrect (e.g. size, price etc), Oral Guardian reserves the right to refuse or cancel any order placed for that incorrectly described item. In the event of such a refusal or cancellation of an order and your chosen payment method has been charged, Oral Guardian shall issue a credit to that chosen payment method in the amount of the cancelled order.

Lost Parcels

Oral Guardian accepts no responsibility for lost or unclaimed packages. Online tracking is available to you and is sent to you via email once you place an order. It is your responsibility to track the item via our website by clicking the 'Track my Order. We urge customers to access their tracking code if there is a delay in tracking and/or receiving your order. If the wrong address information is inputted into the checkout page when an order is placed on the website, and as a result, a parcel is sent out then returned back to us, it is the customer’s responsibility to pay for the product to be re-sent to the correct address.

Unauthorised Use

You may not use the website or Services for any unlawful or unauthorised purpose, including without limitation: distributing any abusive, unlawful, defamatory, harmful, obscene, or otherwise objectionable material. You may not use the website or Services to transmit any material that constitutes a criminal offence, results in civil liability or otherwise would breach any laws, regulations, or codes of practice. You warrant that you have the right to post any materials posted by you on our website and that the materials do not infringe any third party intellectual property rights.

Interfering with, damaging, disabling, or impairing the operation of this website, or attempting to gain unauthorized access to the website, networks or gateways connected to it, through hacking, spoofing, or any such similar means is expressly prohibited. You agree to indemnify Oral Guardian for any loss or damage which may arise through your unauthorised use of the website or Service.

Refunds / Returns Policy

Oral Guardian will accept all refunds or replacement requests if the products are returned to our warehouse within 14 days of delivery. The product must not have been used and the packaging must not have been damaged. If the packaging is damaged in any way or if the product has been opened / used, you will not be entitled to a refund or replacement.


Oral Guardian is fully committed to providing a secure website and shopping environment by protecting your privacy. Any personal information collected through Oral Guardian will be handled with the strictest confidence, stored securely and never on-sold or shared with any third party (except as required or authorised by law.)

The information collected through this website remains the sole property of Oral Guardian and will not be sold to or shared with any other organisation or third party. Information such as your name, email and shipping addresses, will be gathered when you place an order and/or create an account. This information will be stored securely.

Oral Guardian stores no credit card information. Our payment system uses industry-standard Secure Sockets Layer (SSL) encryption systems to protect and encrypt your payment card data before it is transmitted through the Internet. Oral Guardian uses a secure external payment gateway to process your payments. Oral Guardian cannot view, access or store your credit card details however cannot guarantee the strength or effectiveness of these third-party providers.

Our website may contain links to other websites of interest. However we are not responsible for the security practices, privacy policies or content of any external or affiliate sites.

As a member of Oral Guardian you may receive regular email updates. The contents may relate to Oral Guardian promotions, cosmetic, beauty and industry news. You will have the ability to ‘opt out’ from receiving this material at any time.


If you have any queries in regard to these Terms please contact us on support@oral-guardian.com

Teeth Whitening Kit

How long does shipping take?

Shipping is FREE and TRACKED to all EU countries on all order >29.95.

Your Oral Happiness Should arrives between 7-10 business days.

How often Should I use OGU?

Morning day and night as well as after each meal. if for reasons you didn't have your OGU with you after a meal or anything sweet, be sure to rinse your mouth with water to reduce bacteria growth for the time being.

Am I supposed to use OG ultra if my gum is hurting ?

Yes! you may start using OGU first thing in the morning and last thing at night (also after each meal) for a minimum of 2 minutes. If you’re gum are in a lot of pain, you should consult with your GP or orthodontist for immediate treatment.

Does OGB contain any BPA?

Absolutely! NOT. Your OGB are made using the safest medical grade material available in market today, and there is no room for second.

Will my enamel come back?

Yes, be patience! If for any reason you felt your enamel were damage by previous brush or habit.try to be a bit gentle with your brush stroke.

Where do I enter my discount code?

At the final stage of checkout, you will see an option to enter the discount code, you may enter your code to click apply.

If you have any problem finding it then please contact our live chat.

How often should I replace my Oral-Guardian Ultra?

We recommend to replace your Oral-Guardian Ultra every 3 month.

Will Oral-Guardian Ultra heal my gum disease?

NO! Oral-Guardian Ultra itself will not heal your gum disease, but if you committed to use and work with it, every morning, day and night as well as after each meal, you will find gum disease to be a history very soon.

What happens if I forgot to collect my Oral-G shipment?

If your shipment is not collected upon delivery, then it might be temporarily held  at your nearest post location for several days (depends on your local post office policy), after that it might be ship back to our warehouse. If you would like a refund, we will refund original order amount minus $10 for earlier shipping and $5 restocking fee.

What is the shelf life of your products?

When product is unopened of tampered in its original state it has a recommend shelf life of 36 months.

Payment Display

Our final payment displays in USD as it's a global currency and Shopify only allows the USD currency at checkout. We display multiple currencies on the product page and home page so you can see how much it works out to be in your currency. However, the displayed currency amount is just an approximation, not the exact exchange rate as every banks in different part of the world offer different exchange rates. You will be charged in the most current exchange rate govern by your service bank.

I'm entering into the most happy period of my life. (I'm pregnant) - can I use the Oral Guardian Ultra?

We wish you all the best with your pregnancy! Absolutely, our products are safe for you to use! Up to 70% of mothers develop inflammation of the gums, or gingivitis, during their pregnancy. It's commonly referred to as pregnancy gingivitis. This is due to the changes hormone levels during pregnancy. ..which cause bleeding of the gums, Oral Guardian Ultra is perfect for this period of time and after, thanks to its 13000 micro-soft brustel give mother the gentle soothing cleaning she needs to kept oral hygiene in checks.

How do I purchase wholesale?

To place a wholesale order, please email support@oral-guardian.com - please specify 'WHOLESALE' in the mail subject line and a staff of OG wholesale team will get back to you in a timely fashion.

Will I have to pay duties and VAT charges?

If you are located in EU, you may receive duty and VAT charges upon import. Oral Guardian has no control over these charges - it is entirely up to the local government / border security and customs office.

If you refuse to pay the additional fees at the time of delivery, then your shipment will be returned to us. At that point in time, Oral Guardian agrees to refund your purchase cost (minus shipping cost to and from your country).