Refunds / Returns Policy
Refunds / Returns Policy
Oral-Guardian will accept all refunds or replacement requests if the products are returned to our warehouse within 14 days of delivery. The product must not have been used, and the packaging must not have been damaged. If the packaging is damaged in any way or if the product has been opened / used, you will not be entitled to a refund or replacement.
Teeth Whitening Kit
How long does shipping take?
Shipping is FREE and TRACKED to all EU countries on all order >29.95.
Your Oral Happiness Should arrives between 7-10 business days.
How often Should I use OGU?
Morning day and night as well as after each meal. if for reasons you didn't have your OGU with you after a meal or anything sweet, be sure to rinse your mouth with water to reduce bacteria growth for the time being.
Am I supposed to use OG ultra if my gum is hurting ?
Yes! you may start using OGU first thing in the morning and last thing at night (also after each meal) for a minimum of 2 minutes. If you’re gum are in a lot of pain, you should consult with your GP or orthodontist for immediate treatment.
Does OGB contain any BPA?
Absolutely! NOT. Your OGB are made using the safest medical grade material available in market today, and there is no room for second.
Will my enamel come back?
Yes, be patience! If for any reason you felt your enamel were damage by previous brush or habit.try to be a bit gentle with your brush stroke.
Where do I enter my discount code?
At the final stage of checkout, you will see an option to enter the discount code, you may enter your code to click apply.
If you have any problem finding it then please contact our live chat.
How often should I replace my Oral-Guardian Ultra?
We recommend to replace your Oral-Guardian Ultra every 3 month.
Will Oral-Guardian Ultra heal my gum disease?
NO! Oral-Guardian Ultra itself will not heal your gum disease, but if you committed to use and work with it, every morning, day and night as well as after each meal, you will find gum disease to be a history very soon.
What happens if I forgot to collect my Oral-G shipment?
If your shipment is not collected upon delivery, then it might be temporarily held at your nearest post location for several days (depends on your local post office policy), after that it might be ship back to our warehouse. If you would like a refund, we will refund original order amount minus $10 for earlier shipping and $5 restocking fee.
What is the shelf life of your products?
When product is unopened of tampered in its original state it has a recommend shelf life of 36 months.
Our final payment displays in USD as it's a global currency and Shopify only allows the USD currency at checkout. We display multiple currencies on the product page and home page so you can see how much it works out to be in your currency. However, the displayed currency amount is just an approximation, not the exact exchange rate as every banks in different part of the world offer different exchange rates. You will be charged in the most current exchange rate govern by your service bank.
I'm entering into the most happy period of my life. (I'm pregnant) - can I use the Oral Guardian Ultra?
We wish you all the best with your pregnancy! Absolutely, our products are safe for you to use! Up to 70% of mothers develop inflammation of the gums, or gingivitis, during their pregnancy. It's commonly referred to as pregnancy gingivitis. This is due to the changes hormone levels during pregnancy. ..which cause bleeding of the gums, Oral Guardian Ultra is perfect for this period of time and after, thanks to its 13000 micro-soft brustel give mother the gentle soothing cleaning she needs to kept oral hygiene in checks.
How do I purchase wholesale?
To place a wholesale order, please email email@example.com - please specify 'WHOLESALE' in the mail subject line and a staff of OG wholesale team will get back to you in a timely fashion.
Will I have to pay duties and VAT charges?
If you are located in EU, you may receive duty and VAT charges upon import. Oral Guardian has no control over these charges - it is entirely up to the local government / border security and customs office.
If you refuse to pay the additional fees at the time of delivery, then your shipment will be returned to us. At that point in time, Oral Guardian agrees to refund your purchase cost (minus shipping cost to and from your country).